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# Acceptable Use Policy

Guidelines for proper use of our services

Effective Date: January 1, 2026

This Acceptable Use Policy outlines the standards and expectations for using Ash Transfer's services and website. By using our services, you agree to comply with this policy.

## Acceptable Behavior

- Treat all drivers, staff, and other passengers with respect and courtesy
- Provide accurate information when making bookings
- Arrive at pickup locations on time
- Follow all instructions provided by drivers and staff
- Keep vehicles clean and report any damage immediately
- Use child seats when traveling with young children
- Respect no-smoking policies in all vehicles

## Prohibited Behavior

- No abusive, threatening, or disrespectful behavior towards drivers or staff
- No fraudulent bookings or payment chargebacks without valid reason
- No misuse of promotional codes or discount offers
- Vehicles must not be used for illegal activities
- No smoking, vaping, or consumption of alcohol in vehicles
- No excessive mess, damage, or vandalism to vehicles
- No harassment or discrimination of any kind
- No attempts to hack, breach, or disrupt our website or systems

## Consequences of Violation

If you violate this Acceptable Use Policy, we may take the following actions:

- Warning or suspension of your account
- Cancellation of current and future bookings
- Additional charges for damage, cleaning, or lost time
- Permanent ban from using our services
- Legal action where appropriate
- Reporting to relevant authorities for illegal activities

## Safety & Security

We take safety seriously. All passengers must:

- Wear seatbelts at all times during the journey
- Follow driver instructions for safe boarding and alighting
- Report any safety concerns immediately
- Ensure children are properly secured in appropriate seats
- Not distract the driver while the vehicle is in motion

## Related Policies

This policy works alongside our other terms and conditions:

- Terms & Conditions
- Privacy Policy
- Promotional Terms

## Questions or Concerns?

If you have questions about this policy or need to report a violation, please contact us:

- Phone: +44 7860 261578
- Email: info@ashtransfer.com
- Contact Form: Contact Us

By using Ash Transfer's services, you acknowledge that you have read, understood, and agree to be bound by this Acceptable Use Policy.