+44 7860 261578
info@ashtransfer.com
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# FAQs

Find answers to common questions about our transfer services

### Booking

How to book and manage

### Pricing

Fares and payments

### Service

Areas and vehicles

### Support

Help and contact

## Booking & Reservations

How do I book a transfer?
You can book online through our Live Quotation page, call us at +44 7860 261578, or message us on WhatsApp. We provide instant quotes and accept bookings 24/7. Simply enter your pickup and drop-off locations, select your vehicle, and complete the payment.
How far in advance should I book?
We recommend booking at least 24 hours in advance for best availability. However, we also accept last-minute bookings subject to driver availability. For airport transfers, we suggest booking 48 hours ahead.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking up to 6 hours before the scheduled pickup time free of charge. Cancellations within 6 hours may incur a cancellation fee. Please contact us immediately if you need to make changes.
Do you monitor flight times?
Yes! For all airport pickups, we monitor your flight in real-time. If your flight is delayed or arrives early, we automatically adjust the pickup time at no extra charge. Just provide your flight number when booking.

## Pricing & Payment

How is the fare calculated?
Our fares are calculated based on distance (per mile) plus any extras you select. Saloon cars are £2.00/mile, Estate cars are £2.20/mile, and Executive cars are £3.00/mile. Each vehicle type has a minimum fare (£25, £30, and £40 respectively).
What payment methods do you accept?
We accept all major credit and debit cards through our secure online payment system powered by Stripe. Payment can be made at the time of booking or upon completion of the journey. We also accept cash payments to the driver.
Are there any hidden charges?
No hidden charges! The price you see in your quote is the price you pay. Additional charges may apply only for extras you select (like Meet & Greet for £15) or if you request waiting time beyond the included free waiting period.
Do you offer discounts?
Yes! We offer 10% off for return journeys and 10% off for first-time bookings. These discounts are automatically applied when you book online. We also have special rates for corporate accounts and frequent travelers.

## Service Areas & Vehicles

What areas do you cover?
We provide airport and city transfers throughout Greater Manchester (all areas), Chester and surrounding areas, Liverpool and Merseyside. We also offer pickup and drop-off services to and from all UK airports including Manchester, Liverpool, Heathrow, Gatwick, and more.
What types of vehicles do you have?
We operate a fleet of premium Mercedes vehicles: Saloon cars (E-Class) for 4 passengers with 2 large suitcases, Estate cars (E-Class Estate) for 4 passengers with 4 large suitcases, and Executive cars (S-Class) for 4 passengers with luxury service. All vehicles are fully insured and professionally maintained.
Can I request a specific vehicle?
Yes, you can choose your preferred vehicle type when booking. We'll do our best to provide the exact model you request, though we may provide a similar vehicle of equal or higher standard if your first choice isn't available.
Is meet and greet service available?
Yes, we offer a professional meet and greet service for £15. Your driver will wait in the arrivals hall with a name board, help with your luggage, and escort you to the vehicle. This service is highly recommended for airport pickups.

## Support & Contact

What if I need to contact my driver?
You'll receive your driver's contact details 30 minutes before your scheduled pickup time via SMS and email. You can call or text them directly if needed. Our 24/7 support team is also always available on +44 7860 261578.
Are your drivers licensed and insured?
Yes, all our drivers are fully licensed, insured, and DBS checked. They have extensive knowledge of local areas and routes, ensuring a safe and efficient journey. We carefully vet all our chauffeurs for professionalism and customer service.
Can I provide special instructions?
Absolutely! You can add special instructions or requirements when booking online, or inform us when you call. Whether it's a preferred route, extra stops, or accessibility requirements, we'll do our best to accommodate your needs.
What if I have a complaint?
We take all feedback seriously. If you have a complaint, please contact us immediately at +44 7860 261578 or email info@ashtransfer.com. We'll investigate the matter and respond within 24 hours to resolve any issues.

## Still Have Questions?

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